Refund & Replacement Policy

Last updated: October 5, 2026

Fresh flowers can't be returned, so if something is wrong with your bouquet, we replace it or refund you.

Our freshness guarantee

Our bouquets come straight from our own farms in Ecuador. If your bouquet arrives damaged, wilted or noticeably different from what you ordered, contact us within 48 hours of delivery and we will send a replacement or give you a refund, whichever you prefer.

How to report a problem

  • Contact us within 48 hours of delivery through the chat on our website or by email at hello@epicfloralstudio.com.
  • Include your order number and clear photos of the bouquet and the box.
  • We reply within one business day with your replacement or refund.

Photos help us improve our packing and protect you. We will not ask you to send the flowers back.

Returns

Because flowers are perishable, we do not accept returns. You don't need to ship anything back to get a replacement or refund.

Cancellations and changes

You can cancel your order or change the delivery address or date up to 48 hours before the scheduled ship date at no cost. After that, the bouquet has usually been cut and packed, so we can't cancel it, although we will do our best to help with address changes.

When we can't offer a refund

We can't refund or replace an order when:

  • the delivery address or recipient information you entered was incorrect or incomplete;
  • the recipient refused the package;
  • the bouquet was left without water or care for more than 24 hours after delivery;
  • the problem is reported more than 48 hours after delivery.

If a delivery is late because of severe weather, a customs inspection of imported flowers or a carrier disruption outside our control, contact us and we will review each case fairly.

Substitutions

Flowers are seasonal. If a variety in your bouquet is not available, we may substitute a flower of equal or greater value and similar color and style. A substitution like this is not a reason for a refund.

How refunds are paid

Refunds go back to your original payment method. Once we approve a refund, your bank or card issuer usually takes 5 to 10 business days to show it, and it can take longer depending on your bank. If you haven't received your refund after 10 business days, contact us through the chat or at hello@epicfloralstudio.com.

Orders placed on Amazon

If you bought one of our bouquets on Amazon.com, Amazon's return and refund policies and the A-to-z Guarantee apply. Please contact us through your Amazon order page.

Contact

Epic Society LLC, doing business as Epicflowers
Live chat on our website · hello@epicfloralstudio.com
Mailing address (correspondence only, not open to the public): 1065 Southwest 8th Street, #1792, Miami, FL 33130, United States